Politique de remboursement

Return & Refund Policy


Last Updated:【2026,0722】

Thank you for shopping with 【Your Store Name】. We strive to deliver high-quality products to every customer. Please read our return policy carefully before placing orders.

1. Return Eligibility Window


You may submit a return request within 【30】calendar days from the date your order is delivered.

Any return request submitted after this period will not be accepted.

2. Conditions for Returns


To qualify for return:

  • Products must be unopened, unused, intact, and kept in original factory packaging.
  • All original labels, seals, accessories must be included.
  • Proof of order number is required.
  • Opened, consumed, damaged by customer improper storage or misuse are not eligible for return.

For edible products (bird’s nest): Once the outer seal is broken, returns will not be accepted unless the goods arrive defective/damaged in transit.


3. Non-Returnable Items


The following items cannot be returned or exchanged:

  • Opened food, health & edible goods
  • Customized, personalized orders
  • Gift cards
  • Items marked “Final Sale” on product page
  • Goods damaged due to improper storage, transportation arranged by customer after delivery

4. Damaged / Defective Goods Upon Receipt


If you receive broken, damaged, wrong or defective items:

Please contact our support email【support@yourstore.com】within 7 calendar days after delivery.

Kindly provide clear photos of package outer box and product condition together with your order number.

We will verify the issue and arrange replacement or full refund at our cost.

5. How to Initiate a Return


  1. Email our support team with your order number, full name and return reason
  2. Wait for our confirmation return instructions within 1–2 business days
  3. Do NOT send back items without prior approval; unauthorized returns will be rejected

6. Shipping Fees for Returns


  • For customer change-of-mind returns: Customer bears all return shipping cost, import duties, customs fees and any related charges. Original delivery fee is non-refundable.
  • For our error, damaged or defective items: We cover return shipping cost as instructed.

    We strongly recommend using trackable shipping service. We are not responsible for packages lost during return transit sent by customers.

7. Refund Processing


Once we receive and inspect returned items and approve your request:

Refunds will be issued to your original payment method within 5–10 business days.

Please note banks, card issuers or payment platforms may require extra processing time for funds to show up in your account.

Partial refund or store credit options can be discussed upon mutual agreement.

8. Exchanges


Exchange service is available subject to stock availability. Exchange shipping terms follow the same rules as returns above.

9. International Orders


International customers are responsible for any customs duties, taxes, brokerage fees incurred on return shipments. Refunds exclude initial international delivery charges unless caused by our mistake.

Contact Information


Email: 【450378829@qq.com】